Help center

How can we help?

Browse our guides by topic. Still stuck? Email our team and we'll help within 48 hours.

Browse topics

Find your answer

Connectivity & troubleshooting

No signal, slow speeds, roaming and settings.

Plans, data & billing

When plans start, fixed vs unlimited, usage and invoices.

Refunds & account

Our refund policy, account help and order issues.

Still need help?

We're here to help

Email a real person — not a bot. We aim to resolve every issue within 48 hours.

Email support

Email support@beamsim.app and a real person will help you get connected.

Replies within 48 hours

Browse our guides

Find step-by-step answers above — install, connectivity, billing and refunds.

Free self-serve

Order & refund help

A question about an order or a refund? Include your order details and we'll take a look.

Manual review