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Terms of Service

The terms that govern your purchase and use of beamSIM eSIM data plans.

Draft — not yet in effect. This document is a working draft published for review. The registered address, contact addresses, effective date, governing law and EU representative shown below are placeholders and are not yet binding; they will be finalised after company formation and qualified legal review. Until then this document does not constitute a legal agreement.

Last updated: Draft — June 2026 · Effective date: [effective date — pending publication]

1. The service

beamSIM sells eSIM data plans — a digital product. After purchase we deliver activation information (QR code and/or manual installation details) for you to install an eSIM profile on a compatible device.

2. Device requirements & compatibility

eSIM plans work only on eSIM-capable, carrier-unlocked devices. You confirm your device’s compatibility before purchase. Because compatibility is confirmed at checkout, we do not provide automatic refunds for device incompatibility.

3. Pricing & payment

Prices are shown at checkout (in EUR unless stated). The amount is calculated by us from the plan price; payment is processed by Stripe. Payment-processing fees may be non-refundable on discretionary refunds — see §5.

4. Delivery

Delivery is complete when we make the QR code / manual activation details available to you (in-app and/or by email). Because an eSIM is a digital good, once activation details are delivered the product is considered supplied.

5. Refunds

Because an eSIM is a single-use digital product tied to your order, refunds are limited:

  • We could not deliver (the eSIM was not produced / fulfilment failed): full refund, including any payment-processing fees.
  • Delivered but unused, recently purchased (not installed, no data used, within 7 days of purchase): refund may be granted at our discretion as a goodwill exception.
  • Activated or used eSIM: not eligible for an automatic refund. Any refund is at our discretion.
  • Refund decisions are made by manual review; there is no automatic self-service refund except the “not delivered” case.
  • Partial refunds, where offered, are entirely discretionary.
  • For discretionary/goodwill refunds of a product that was delivered, payment-processing fees may be non-refundable. This does not apply where we failed to deliver (full refund above), nor does it limit any mandatory consumer remedy.

We do not guarantee network speed, coverage, or uninterrupted service; these depend on the underlying mobile networks and provider.

6. EU/EEA right of withdrawal (digital content)

If you are an EU/EEA consumer, you have a 14-day right of withdrawal. For digital content/services supplied immediately, this right is lost only if you have given prior express consent to immediate performance and acknowledged that you thereby lose the right of withdrawal. Where we have not obtained that specific consent, your 14-day right of withdrawal continues to apply.

7. Data limits & validity

Each plan has a stated data allowance and validity period. The plan stops working when the data is used up or the validity period ends, whichever comes first.

8. Provider-caused issues

The eSIM is provisioned through a third-party connectivity provider and underlying mobile networks. Outages, throttling, or coverage gaps caused by the provider/networks are outside our direct control; we will assist via support but do not guarantee provider performance.

9. Wrong selection

You are responsible for selecting the correct country/region and plan. We are not obliged to refund a correctly delivered plan that does not match your needs due to an incorrect selection; we may help at our discretion.

10. Support & refund review

Contact support at support@beamsim.app. Refund/dispute requests are handled through manual review; we may ask for information to assess the request.

11. Acceptable use

You must use the service lawfully and must not resell, abuse, or use the eSIM for unlawful activity.

12. Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for the relevant order. Nothing limits liability that cannot be limited by law.

13. Governing law & disputes

These Terms are governed by [governing law & jurisdiction — to be confirmed], without prejudice to mandatory consumer-protection rights in your country of residence.

14. Changes

We may update these Terms; the new effective date will be posted and material changes notified.

15. Contact

Vecta Software Lab LLC, [registered address — pending company formation] · support@beamsim.app.