I didn't receive my eSIM — what now?

In most cases your eSIM arrives within seconds. If it hasn't, work through these steps.

Check first

1. Look in your email — including the spam/junk folder — for your QR code.
2. Confirm you used the correct email at checkout.
3. Give it a few minutes; in rare cases provisioning can take a little longer.

Still nothing?

Email our team from the help center with your order details. We'll track it down and get back to you within 48 hours.

Our promise: if we genuinely can't deliver a working eSIM, you get a full refund — see the refund policy.